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FAQs

What is your order processing time?

Our current processing time is approximately 5 business days. The "name necklaces" can take up to 10 business days to process. Business days are Monday through Friday, excluding holidays.


Do you have rush options available?

Yes, on certain products. Rush orders will ship the next available business day.


Which color thread matches the tan mesh of the pigment dyed truckers?

Creme

What is pigment dyeing and how is it different?

Our pigment-dyed truckers get their color and distressed/faded look through a process know as pigment dyeing. Pigment dyeing is not like traditional dyeing in that the color is held to the fabric by binders as opposed to a chemical process. It is a popular method in textile manufacturing and in fashion to achieve that "weathered" or "distressed" look. There will be some variability in the colors of pigment dyed garments. The pictures of these hats on our website are to be used as a guide. The actual hat may be slightly darker or lighter in color. 
Pigment dyeing is not dyeing in the real sense as the pigment sticks on the fabric because of the binders. - See more at: http://www.fibre2fashion.com/industry-article/5426/production-process-for-pigment-dyed-garment#sthash.fICdpPuF.dpuf
Pigment dyeing is not dyeing in the real sense as the pigment sticks on the fabric because of the binders. - See more at: http://www.fibre2fashion.com/industry-article/5426/production-process-for-pigment-dyed-garment#sthash.fICdpPuF.dpuf

Do you embroider your caps, or use vinyl?


All of our monograms are done using thread embroidery on high quality industrial machines.


I don's see a thread color I want. Are there additional options?

Usually, and we are happy to work with you to ensure you get the product you desire. Please contact us.

What is the difference between a low-profile cap and a mid-profile cap?

Low profile caps will conform to the head and will not sit as tall as a mid-profile cap. Our pigment dyed truckers are mid-profile caps (see the product descriptions). While these are by far our most popular selling caps, and receive great reviews, these will fit taller and sit higher on thehead. For a smaller head, we recommend sticking with low-profile caps. 

What is a "structured" cap?

This refers to the stiff material inside the front panel of a cap (called buckram). Unstructured caps will usually consist of the cloth of the hat only in the front panel.

I placed my order, but did not receive an order confirmation?

Our system will automatically send out an order confirmation once your order is placed. On occasion, our emails are captured by our customers' spam filters. An incorrectly entered email address will also prohibit the delivery of your order confirmation. Please contact us at team@southernstitchworks.com or via message on facebook at https://www.facebook.com/southernstitchworksembroidery if you do not receive your confirmation. We would be happy to send you a copy manually.

Will I receive a tracking number once my order ships?

Yes, the system will automatically send you a tracking number.

Can I return or exchange my item?

Most of our products are customized specifically for you and are not standard items. All sales are considered final. Please see our terms and conditions for additional information.

Do you wholesale your products?

No, we do not have a wholesale program at this time.

Do you do custom logo embroidery?

Absolutely. In addition to our retail division we are also a full commercial embroidery company. Please contact us for options. We have full digitizing services and an extensive catalog of apparel to choose from.

 

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