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Terms & Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Southern Stitchworks., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Image, Color Disclaimer & Monogramming

Please be aware that all screens and monitors display color differently. The product and thread colors presented on this website may look slightly different in person than they do on your screen or monitor. Please contact us prior to ordering if you have any questions or concerns. On personalized items, please be aware that we will embroider or personalize your items exactly as you enter. For names, capitalization matters! Please order exactly as you would like the name to look. Three initial monograms will use capital letters regardless of the letters entered in the order form.

Limitation of Liability

Southern Stitchworks shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Southern Stitchworks has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Southern Stitchworks is not responsible for the operation of, or content located on or throughout any such site. 

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Southern Stitchworks reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Southern Stitchworks reserves the right to make changes to this site and these conditions at any time.

Out-of-Stock Products

We make every effort to ensure that our inventory levels are accurate. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. Although we try to avoid it, at times a product will be out of stock even if our website says otherwise. We will contact you to make arrangements for a refund if requested, or we will ship your product as it becomes available. Please see our shipping policy for order lead times

Returns

Please inspect orders thoroughly upon receipt. All sales are final. However, within 30 days from the time of receipt we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. You must contact us within 7 days by email and must include a photo of the incorrect product. PLEASE NOTE - ORDERS THAT ARE ENTERED INCORRECTLY BY THE CUSTOMER, INCLUDING THE ORDER OF INITIALS, MISSPELLINGS, OR THREAD COLOR CHOICES ARE NOT RETURNABLE ONCE PRODUCED. PLEASE REVIEW YOUR ORDER CONFIRMATION IMMEDIATELY AFTER ORDERING. SOUTHERN STITCHWORKS LLC WILL PRODUCE YOUR ITEM EXACTLY AS ORDERED.  

Shipping policy
Shipping Time -- Most non-personalized orders will ship within one to two business days, provided the product ordered is in stock. Personalized orders will ship approximately three to seven business days after receipt of order. Orders are not processed or shipped on Saturday or Sunday or on national holidays, except by prior arrangement.
 
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
 
Taxes

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Southern Stitchworks holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Southern Stitchworks shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Southern Stitchworks shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Southern Stitchworks will issue a refund to your card in the amount of the incorrect price

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Southern Stitchworks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Southern Stitchworks does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Southern Stitchworks does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

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